PMP考试练习题一：

项目经理注意到有一个部门完成每个项目活动花费的时间都比计划长。到目前为止，这些活动/工作包都不在关键路径上，也没有影响到已经发生的关键链计划编制。项目经理担心关键链会出问题，因为接下来的5个关键路径活动中有4个要由该部门完成。项目经理打了3个电话，最后总算能和部门经理说上话了，项目经理想知道发生了什么。对话进行得很慢，因为两个人说的是不一样的母语，他们试着用法语—共同语言—讲话。为了使谈话更容易，项目经理总是让部门经理再说一遍。部门经理说，他的下属遵照一项公司政策，该政策要求2级测试。谈话中，部门经理还作出一些评论，这让项目经理相信该政策会增加工作量。这已经是该项目经理第4次听到这样的评论了。他该怎么办？

The project manager notices that project activities being completed by one department are all taking slightly longer than planned. To date, none of the Activities/work packages have been on the critical path, nor have they affected the critical chain planning that has occurred. The project manager is bothered by the critical chain problem, since four of the next five critical path activities are being completed by this department. After making three calls, the project manager is finally able to converse with the department manager to determine what is going on. The conversation is slow, because both speak different native languages and they are trying to converse in French, a shared language. To make communication easier, the project manager frequently asks the department manager to repeat back what has been said. The department manager communicates that his staff is following a company policy that requires two levels of testing. During the conversation, the department manager also makes a comment that leads the project manager to believe that the policy may include excessive work. This is the fourth time the project manager has heard such a comment. What is the BEST thing to do?

A：编制更好的沟通管理计划，要求该项目使用一种语言，并安排翻译随时候命

Create a better communications management plan that requires only one language to be the universal language on the project and have translators readily available on a moment's notice.

B：联系部门中其他的能更流利的说项目经理母语的成员，来确认部门经理的意见

Contact someone else in the department who speaks the project manager's native language better to confirm the department manager's opinion.

C：确认接下来的活动是否要重新估算

Find out if the upcoming activities should be re-estimated.

D：通过不断的改进存在问题的政策，提高执行机构的效率

Work on increasing the effectiveness of the performing organization by recommending continuous improvement of the policy in question.

PMP考试答案解析：选项A和选项B是在解决沟通的问题，而这道题问的并非沟通的问题，因为项目经理通过“用法语”和“让部门经理再说一遍”已经解决了沟通的问题，并且对于该评论，项目经理也已经听到4次了，因此并非沟通的问题，所以选项A和选项B不正确。选项C并没有找到问题的关键，问题的关键不是通过重新评估去变更计划，而是因为政策有问题影响执行的效率，所以选项C不正确。选项D找到了问题的关键是政策，通过改进政策提高执行效率，所以选项D正确。

PMP考试参考答案：D

PMP考试练习题二：

协议是以下哪个项目管理过程的输入

A． 实施采购

B． 规划采购

C． 创建工作分解结构

D． 制定项目章程

PMP考试参考答案：D

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