PMP考试试题一：

After project completion, the customer identifies issues with the final product and submits a formal complaint to the support team. However, the support team has insufficient information to verify the complaint. What should the project manager have done to prevent this'?

A. Transferred ownership of the deliverables to the support team before project closure

B. Collected lessons learned and discussed them with the customer

C. Measured the customer's satisfaction during the project

D. Distributed the project's final report for customer validation

项目完成后，客户发现最终产品有问题，并向支持团队提交正式投诉。但是，支持团队没有足够的信息来核实这个投诉。若要防止这个问题，项目经理应该事先做什么？

A.项目收尾之前将可交付成果的所有权转移给支持团队

B.收集经验教训并与客户讨论

C.在项目期间衡量客户的满意度

D.分发项目的最终报告，让客户核实

PMP答案解析：四个选项中推荐D答案，通过报告的核实进行书面确认。

PMP参考答案：D

PMP考试试题二

After a detailed list of project activities is created, the project manager wants to estimate the project’s total cost without changing the project’s duration or deliverables. Which of the following estimating techniques should the project manager use?

A.Three-point

B.Bottom-up

C.Analogous

D.parametric

在创建项目活动详细清单之后，项目经理希望在不更改项目持续时间或可交付成果的情况下估算项目总成本。项目经理应使用下列哪一项估算技术？

A．三点估算

B．自下而上

C．类比估算

D．参数估算

PMP答案解析：创建了项目活动的详细清单，可以使用自下而上估算。

PMP参考答案：B

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